Employee Assistance Program (EAP)

How can we Help?

For 10- years Psychology Melbourne's Employee Assistance Services (EAP) have helped employers support their employees - and often their partners and families - to address work-related and personal issues that may be affecting their wellbeing, performance, and productivity.

Today we offer more services than ever before to support for your employees’ mental health and wellbeing and reduce your costs. We provide five unique services including:

You can easily customise your selection with any of the six services on our website according to the needs of your valued employees: Counselling, Testing, Wellbeing Workshops, Coaching, Short Courses & Group Counselling, and Critical Incident debriefing.

When employees know they are valued, their morale improves.

Why Choose us?

Psychology Melbourne offers a highly skilled team of more than 30 registered experienced psychologists with broad range and depth of expertise.

Our EAP services can assist your employees in overcoming challenges in both their personal and professional lives. For example, our testing services can identify underlying issues like trauma, disabilities, neurodiversity and personality disorders such a borderline personality disorder.

Our unique packages reduce admin costs to a minimum, so your dollars are fully focussed on assisting your employees. All our services are bundled as discreet packages, so you only pay for what you sign up for with no expensive retainers or hidden costs.

More reasons why to choose us:

Personalised and Effective Care: We offer tailored matchings to ensure your employees are with the right psychologist, ensuring a personalised and effective therapeutic experience from the very first session.
Expert Selection: Our psychologists are carefully selected for their expertise and ability to provide high-quality care. Each psychologist is fully qualified with years of experience in the field. They accurately diagnose and resolve conflict in the workplace and provide team-building tools and strategies.
Priority Support: We provide employees immediate access to over 30 psychologists, ensuring your employees receive timely support when they need it most.
Beyond EAP Sessions: Your employees can continue to see their therapist, with a Mental Health Care Plan (MHCP) from their GP, beyond their allocated EAP sessions, ensuring continuity of care and ongoing support.
Our Admin Team: Our friendly and supportive admin team ensures your employees feel calm, confident, and looked after. At every stage of the process - from booking to the first visit to the reception desk and in the privacy of the consulting room - clients are treated with respect and consideration. They will be in a comfortable, completely confidential setting with a highly trained, experienced professional who helps them feel at ease and engages them deeply in the process.

Cost-Effective and Flexible Packages

Our EAP services are bundled as discreet packages, so you know exactly what you are paying for and only pay for what you choose!

They avoid expensive retainers or hidden costs and make it easy to manage and budget for your organisation.
No administrative setup fees or early account termination charges.
They are easy to read about and choose from our website.
They reduce admin costs to a minimum, so your dollars are fully focussed on assisting your employees.
Our Counselling packages reduce the cost of each session by $10.
Our Short Courses and Group Counselling sessions reduce the cost of individual sessions by 30%.

Benefits of Supporting Your Employees

Psychology Melbourne's approach and carefully developed systems go beyond standard practice, ensuring your employees have the best possible start and make continued progress in their therapy.

Increased Staff Engagement and Wellbeing
Employees who feel supported are more engaged and motivated, contributing positively to the workplace environment.
Enhanced Performance and Productivity
By addressing mental health concerns, employees can perform at their best, leading to increased productivity and better outcomes for the organisation.
Reduced Absenteeism, Conflict, and Stress
Effective mental health support reduces absenteeism and workplace conflict, creating a healthier and more harmonious work environment.
Improved Employee Retention
Demonstrating a commitment to employee wellbeing fosters loyalty and reduces turnover, saving on recruitment and training costs.

What do we offer?

Our highly skilled team of more than 30 experienced psychologists provide solution-focused counselling, wellbeing workshops, coaching, short courses and critical Incident debriefing.

Employee Counselling Packages

Our EAP packages provide a cost-effective way to support for your employees’ mental health and wellbeing. When employees know they are valued, their morale improves.

Psychology Melbourne offers pre-paid packages offering counselling sessions at discounted rates.
Available in packages of 3, 6 ,12 or 24 sessions, these may be purchased for a specific employee or can be used by any employee from the organisation’s file.
This is an effective way to provide invaluable support for staff while reducing costs and increasing profits.
All our EAP services are conducted online or in person in a safe and confidential environment.

Short Courses & Group packages

Our Groups and Short courses teach invaluable coping skills and strategies that motivate employees to take responsibility for their wellbeing, preventing domestic tensions from affecting workplace outcomes.

Easy to implement, these courses offer practical benefits such as improved communication, reduced workplace stress, and enhanced teamwork.
Groups are both clinical and cost-effective and allow your employees to receive on-going support and professional guidance at a reduced cost to our business.
We often have a few groups and short courses running monthly, please see below our more popular groups and courses for your employees:

Anger Management
Living with ADHD
Changing Habits

Wellbeing Workshops

Our Wellbeing Workshops can teach your managers and employees how to improve their productivity and capability across a range of areas. They can be tailored to a topic of your choice.

Our workshops are easy to arrange and offer tangible improvements in workplace morale and efficiency.
Our workshops aim to provide your employees with information to teach and improve mental wellbeing practices, workplace relations and potential office issues.
Customise to your team issues and dynamics to target your companies needs and goals.
Interactive seminars and workshops delivered by a registered psychologist
Available online and in person our Wellbeing Workshops work around your company time and availability
Our cost-effective for business wellbeing workshops can be presented online at a convenient time for your managers or employees.

Wellbeing Checks

Psychology Melbourne’s Wellbeing Checks are a brief and cost-effective way for your employees to check the current state of their mental health in key areas of their lives. They offer an important first step to identifying issues and avoiding more serious problems.

Topics of interest include:

Each Wellbeing Check includes one test, a 30-minute phone or video consult, and a report summary including test results and recommendations. Mental health impacts the way we think, feel, and act. Addressing issues and practicing care for mental health ensures that we handle stress, relate to others, and make choices at our best.

We can also offer general screeners to your employees for a check-in of their general mental health.

Topics of interest include:

Employers can cover the cost of mental health checks for employees under the Employee Assistance Program. Employees can self-refer for a mental health check prior to ongoing counselling sessions if the checks are included as part of the company's capped sessions.

Coaching

Manager Coaching assists employees to learn effective tools and strategies to improve performance and reach important targets in their workplace.

We provide your managers with effective strategies and tools to assist them with complex and at times distressing situations, functioning as a one-stop shop for managers and front-line supervisors forced to deal with difficult people issues
Focused on achieving goals in the future than on working on problems from the past
Identify potential roadblocks to change, and work with managers to put in place strategies and plans that will enable you to move towards company goals
Improve your employee’s professional confidence to grow with your business

Critical Incident Debriefing

Our Critical Incident Debriefing provides your organisation with expert counselling to help your employees deal with traumatic events, resolving issues that could lead to more lasting mental health issues. Psychology Melbourne offers support for your company and employees impacted by such events. Our sensitive and understanding reception staff can guide you through unexpected critical incident support, making the process smooth and stress-free.

Assist individuals in processing difficult and traumatic events in a timely manner
Ongoing support for employees to prevent reduced productivity
Reduction of stress surrounding a traumatic event
Confidential and safe counselling for employees in need
Cost-Effective Packages

Read more about Critical Incident and Trauma Support.

What is Employee Counselling?

Employee Counselling

As part of Psychology Melbourne's Employee Assistance Program, counselling is an effective way to foster support for your employees, resolve issues, and consequently improve productivity and work performance.

Our highly skilled team of more than 30 psychologists provides solution-focused counselling and coaching for employees with personal and work-related issues. They can accurately diagnose and resolve conflict in the workplace and provide team-building tools and strategies.

Our employee assistance program provides priority support, aiming to provide an early-intervention, solution-oriented approach that empowers employees to develop more effective coping strategies. The Employee Assistance Program offers 50-minute consultations for the agreed number of sessions determined by the employer. Most companies offer between 3–6 sessions to their employees.

Issues your employees may be struggling with and we can support are:

Anxiety
Depression
Stress
Grief and Loss
Eating Disorders
Suicide Prevention
Communication Problems
Time Management
Relationships
Mediation
Substance Abuse Problems
Smoking
Sexual Harassment
Workplace Issues

How Do our EAP Services work?

The Employee Assistance Program offers 50-minute consultations for the agreed number of sessions determined by your company. Most companies offer between 3 – 6 sessions to their employees. You can choose between two ways of referring your employees to our services:

1. Self-Referral

Any Manager or Staff Member can directly access the EAP for assistance on a voluntary and confidential basis. No prior approval is required. A staff list is required to be provided and placed on your file.

2. HR/Management Approved Referral

The employee will approach their HR/Manager to seek consent to access the EAP. The Managers can also identify and refer individuals to the service as required. The approval will then be sent to us either by:

Written/email approval required
Verbal approval over the phone

Most organisations choose the first option as employees feel their privacy is more secure.

Communication Channels

Our counselling services are available face-to-face, via phone, and through secure video counselling (SVC). SVC allows employees to access our high-quality counselling services via a computer, laptop, iPad, or smartphone. Sessions can be held in a private office at work or from the employee’s home or external location.

Research shows that video counselling is equally as effective as face-to-face counselling. Psychology Melbourne is a leading provider of secure video counselling (SVC) in regional and remote areas.

Benefits of Secure Video Counselling:

Convenient, easy access with no travel or parking required
As effective as traditional counselling sessions
Complete privacy and security
Flexibility, convenient and time-effective
Secure at home, at work or even in the car
Confidential with no stigma or discomfort in attending a clinic
Available worldwide over the internet

EAP Frequently Asked Questions

What is an Employee Assistance Program (EAP)?

An EAP is a confidential service provided by your company to support employees with personal or work-related challenges that may impact their performance, health, and well-being. This service offers counselling, resources, and support, all aimed at maintaining a healthy and productive workforce.

What are the costs involved for the organisation?

The cost of our EAP services depends on the package you choose and the number of sessions you allocate per employee. We offer flexible, cost-effective packages that are tailored to your organisation’s needs, with no administrative setup fees or early termination charges. You only pay for the services you select, ensuring that your investment is focused on supporting your employees' wellbeing.

What is the process for setting up the EAP?

Setting up our EAP is straightforward. Once you choose the package that best suits your organisation's needs, we will guide you through the setup process, which includes providing employee access to the services, creating any necessary documentation, and training your HR team on how to refer employees.

Can the EAP be customised to fit our organisation’s specific needs?

Yes, our EAP can be fully customised to meet your organisation's specific needs. Whether you need tailored workshops, specific types of counselling services, or particular focus areas, we can design a package that aligns with your company culture and objectives.

What is the process for employees to access the service?

Employees can easily access the EAP through a direct phone line, email, or live chat on our website. They can choose to self-refer confidentially, or they can be referred by HR or management with their consent. We offer flexibility to ensure that employees can access support in a way that suits them best, whether it's through in-person sessions, secure video counselling, or phone consultations.

Is participation in the EAP confidential?

Yes, participation in the EAP is completely confidential. Information shared with a psychologist will not be disclosed to the company without the employee's explicit consent, ensuring trust and privacy, except where there is a legal obligation to report.

How does the EAP integrate with our current HR policies?

Our EAP is designed to complement your existing HR policies and can be seamlessly integrated into your organisation's employee support framework. We work closely with your HR team to ensure that the EAP aligns with your company's policies on confidentiality, employee welfare, and performance management.

What kind of reporting or feedback will the company receive?

We can provide deidentified reports on request that detail overall program utilisation, types of services accessed, and generalised employee issues. This helps you track the program’s effectiveness and make informed decisions about your company's future for employee wellbeing programs and healthy work culture. Importantly, all reports are designed to protect employee confidentiality.

What support is available for managers and HR personnel?

We offer specialised support for managers and HR personnel, including training on how to refer employees to the EAP and manage sensitive situations. Additionally, our coaching services can equip leaders with tools and strategies to handle complex workplace issues, enhancing their ability to support their teams effectively.

What are the options for renewing or scaling the service?

Our EAP services are designed to be flexible and scalable. There are no contract periods, you can easily adjust the number of sessions or expand the range of services as your organisation’s needs evolve. We work with you to ensure the EAP continues to meet your company’s requirements over time.

Are there any costs associated to the employee using EAP?

EAP services are provided at no cost to employees as part of your company’s commitment to their well-being. Should additional sessions be required beyond the allocated amount, employees will be informed about their options, including using a Mental Health Care Plan for subsidised sessions.

How can the EAP benefit the organisation as a whole?

By offering an EAP, your company invests in the overall well-being of its workforce. This leads to reduced absenteeism, enhanced productivity, and a positive work environment, all of which contribute to a healthier, more engaged, and effective workforce.